Ordering FAQs
Where is my order?
When you place an order you will get a confirmation email (please note this can take up to 1 working day) but you will be able to view your order on the same day after 7pm in 'My Account'.
You will get a dispatch email when the item has been dispatched and on it's way to you. There is a "tracking reference" link on the despatch email which you can use to track your order on the Australia Post’s tracking site.
Can I cancel my order?
We can only cancel the order within 20 minutes from the time it was placed. Orders that have been placed during weekend or other days/times Customer Care is closed cannot be cancelled.
How do I make changes to my order?
Changes to the contents can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to the contents of the order. If you have selected the incorrect products, please review our returns procedures.
Once the order has been place in error, please call Customer Care immediately on 1800 065 232. Please note, even at this time we are unable to guarantee successful cancellation of the order and advise that you please check your order carefully before you confirm.
Do you sell gift cards?
Gift Cards are currently unavailable for purchase in store or online as we work to enhance your experience. We appreciate your patience and look forward to offering them soon!
Can I redeem my gift card?
Gift Cards are currently unavailable for redemption both online and in store as we work to enhance your experience. We appreciate your patience and look forward to offering them soon!
Can I change my payment details once my order has been submitted?
No, you are not able to amend your payment details once your order has been submitted. If you need to cancel your order for any reason, please see information on cancelling your order.
Can I get an update on my order?
If you are looking for an update on your order, you can find your tracking numbers in the dispatch email. You can see how your order is progressing by going to my account after logging in and reviewing your ORDERS.
"The Body Shop currently uses Australia Post. You can choose between Standard or Express.
Standard delivery takes 3 - 5 working days to be delivered. Express Delivery is also available and will be delivered in 1-2 days or 1-5 days for orders to QLD, WA, and NT.
*Terms and conditions apply, see our full delivery T&Cs.
Can I place an order without signing up to an account?
Yes - you can place an order as a guest without having to register an account. We still need to take a few details from you so we can process the order, like your email and address. But that's just so we know where to send your order!
Have I been charged for my order more than once?
If you have tried to place the same order more than once, you may have placed more than one order. Please check whether you have received more than one order confirmation email (this may take up to 1 working day), or if you have an account you can also check the status of your order(s) by visiting “Latest Orders” which you can find under “My Account” after you have logged in.
You will only be charged once for your order. However there may occasionally be some cases in which the hold on funds in your account that ensures they are available for us to take payment for your order, has been issued more than once. If this is the case, as soon as we take payment for your order, any hold on your account will be released.
How do I know if my order was completed successfully?
When you complete an order online, you should see a page showing your order and payment details.
Shortly after you complete your order, we’ll send you an email confirming we’ve received it. You can also sign in to your account and check your recent orders.
Do you offer gift wrapping?
Gift wrapping is currently unavailable at this time. We do however have a range of gift bags and boxes that you may purchase, alongside your chosen products to create your own gift.
Can I click and collect?
Currently, Click and Collect is not available online. We're actively working to improve this service and enhance your shopping experience. Stay tuned for updates!
Where do I add a promotional code?
The promotional code must be registered at the time of purchase by entering in your code into the "Promotion Code" box on the check out page.
Your basket contents and value will be recalculated to account for your promotion.
The promotional code cannot be exchanged for cash. The promotional code cannot be used in conjunction with any other offer. The promotional code cannot be used in conjunction with any other offer discount or promotion unless otherwise stated. For more information about our current promotions and offers please visit our terms and conditions page.
What changes are happening to Love Your Body™ Club?
Starting mid-March 2025, online purchases will continue to earn points as usual, while in-store purchases will require receipt uploads to earn points. Point redemption in-store will be paused for six months, and loyalty/birthday vouchers will only be redeemable online during this period. Additionally, all points expiry will be extended to December 31, 2025, and your current point balance remains secure.
Read more details