Frequently Asked Questions
I signed up to Love Your Body™ Club in-store. How do I activate my account online?
Once you’ve signed up in-store, this will automatically register you with an online account. There’s no need to create a second account, you just need to ensure you register your card in-store and your online LYBC account with the same email address and they will both automatically link – couldn’t be easier!
Top Tip: If you already have a loyalty card, this means you already have an account. All you need to do is login using your email, and enter the code that gets sent to you.
I purchased in-store but was not able to redeem my points?
We are currently going through an upgrade of all our systems which impacts some services including earning points and redeeming vouchers in-store. We apologise for any inconvenience.
In the meantime, all in-store purchases will require you to upload your receipt in order to earn points.
Please note: In-store point redemption will be paused for six months, so you won’t be able to use your points for purchases in-store during this time.
How do I upload my in-store receipt?
Scroll back up to ‘ways to earn’, hit the ‘in-store purchase’ button and upload your receipt. Simple!
Please note: You have up to 30 days after your in-store purchase to upload any valid receipts. Verification of each receipt and points upload may take up to 48 hours.
How do I redeem my vouchers while the in-store systems are being upgraded?
During this upgrade period, any Love Your Body Club™ and birthday vouchers can only be redeemed online. We apologise for any inconvenience.
I don’t shop online. What will happen to my points and vouchers?
No need to worry! We’ve extended the expiry date for all your points to December 31, 2025. This gives you plenty of time to redeem your vouchers, and your current balance will remain intact unless redeemed online.
Additionally, you can continue to earn points for online purchases as usual.
How do I redeem my Love Your Body™ Club vouchers online?
Once you have accumulated enough points to receive a voucher, it will be available to use by clicking on the ‘Use your rewards’ within the ‘Spend Gifts & Rewards’ section when you are on the payment page of the checkout.
Top Tip: Avoid adding your code to the promo box on the cart page – wait a little longer and redeem on the payment page instead. And remember, vouchers are valid until 31st December this year while we move through this transition.
Can I redeem my birthday Love Your Body™ Club offer online?
You’re eligible to receive a $10 reward voucher (sent to you via email on your birthday and will be available in your account) if you’ve provided us with your date of birth. You can apply your voucher to any product. At current, this can only be redeemed online during our in-store system upgrade.
Birthday reward vouchers are valid until 31st December this year while we move through this transition. To redeem your birthday reward voucher online, follow step 2 – all of your available rewards will be there for you to select. Easy!